Messages and what they mean
Every message the app can show, and what to do about it.
| You see | What it means |
|---|---|
| That email and password do not match. | Either could be wrong. Try again, or reset your password. |
| Too many attempts. Wait a few minutes and try again. | Sign-in is paused for up to 15 minutes. |
| That link no longer works | The reset link expired (after an hour), was used, or was replaced by a newer one. Ask for a new one. |
| Use at least 15 characters. | Passwords must be 15 characters or more. |
| That password has appeared in a known data breach. | Choose a different password. |
| The unpaid break has to be shorter than the shift. | Reduce the break. |
| The clocks change that night and the hour you have entered does not exist. | Pick a time before 01:00 or from 02:00. |
| Your session has expired. Sign in and try again. | You were signed out — after 30 days unused, 90 days in all, or a password reset elsewhere. |
| You already have a type called … | Two live shift types cannot share a name. |
| That shift could not be brought back. | Undo only works once. Add the shift again. |
| A cycle is between 1 and 84 days. | Pick a cycle length in that range. |
| That is before the rota starts (…). | The last day of a rota has to be on or after the day it went on your calendar. |
| Put at least one shift on the cycle — a pattern of rest days puts nothing on your calendar. | Tap a shift, then tap the days it goes on. |
| Pick a start date within a year of today. | On your calendar from can be up to a year before or after today. |
| Something still uses this type, so it was kept. It stays archived. | A shift or a pattern started using it after the page loaded. Nothing was deleted. |
| That is not your current password. | On your account page, the Current password box has to match the password you sign in with. |
| Type your email address exactly as shown to confirm. | A delete needs your email typed in full. Capitals do not matter. |
| Your pattern has already put a shift back on that day, so there is nothing to undo. | The day already has its pattern shift back. Nothing to do. |
Something else?
Email [email protected] with what you were doing and the exact message.